Last updated: August 15, 2026
You can cancel your Pro or Enterprise subscription at any time from your billing workspace. Cancellation takes effect at the end of the period already paid for: you keep access to paid features until that date, with no further renewal.
Except where required by applicable law, subscription periods already started are not refunded pro rata. If you run into a blocking technical issue preventing you from using the Service shortly after a payment, contact us: we review each request on a case-by-case basis.
In case of double billing or an obvious amount error, a full refund is issued as soon as the error is identified.
Requests should be sent to billing@teamengage.live specifying your workspace and the date of the transaction concerned. Since payments are processed by Paddle, acting as the official reseller (Merchant of Record), the actual refund is executed through that platform.